Communication to consumers
Prior to the conclusion of the accommodation contract, we are herewith providing you with all the mandatory information pursuant to provisions § 1811 and § 1820 of Act no. 89/2012, Czech Civil Code. Bellevue hotel Karlov Services, s.r.o., as the accommodation provider, is providing the accommodated guests with the following pieces of information:
a) accommodation provider´s identity and contact data: Bellevue hotel Karlov Services, s.r.o., identification number: 24241253, based at: Prague 5 – Smíchov, Švédská 635/8, ZIP 150 00, , a company registered in the Companies Register held with Municipal Court in Prague, section C, file 196262, business premises address: Bellevue hotel Karlov, Na Karlově 97, 256 01 Benešov, Czech Republic, electronic mail address: email@example.com, telephone number: +420 317 700 825;;
b) accommodation provider´s main subject of enterprise: rendition of accommodation services;
c) specification of the services: the accommodation provider arranges for accommodation and for services related to accommodation on behalf of the accommodated guests subject to the terms and conditions stipulated in a written accommodation contract or confirmation of reservation;
d) price of the provided service: the total price of the services rendered is in the order form. This price excludes any and all additional taxes and charges. Accommodation provider will add municipal taxes to final invoice;
e) method of payment and method of performance: the accommodated guest shall provide all payments agreed in the accommodation contract in cash or through a noncash transaction crediting the accommodation provider´s bank account whose number and variable symbol will be communicated to the accommodated guest by the accommodation provider in writing. Guest is obliged to provide prepayment only if it is stated in confirmation of reservation;
f) complaint: guest shall claim any damages as soon as possible. Guest shall inform accomodation provider about prefered solution of claimed damage (discount etc.);
g) data concerning the existence, methods and conditions governing out-of-court settlements of consumer complaints, inclusive of the information on whether it is possible to seek assistance from a supervisory body:
The accommodated guest shall have the right to file a motion for out-of-court settlement of the dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is: The Czech Trade Inspection Authority (CTIA), Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Praha 2, E-mail: firstname.lastname@example.org, Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is www.coi.cz.
h) In conformity with the provision § 1837 item j) of Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated persons as consumers as long as the accommodation facility provides the contractual performances within the designated deadlines;
j) identification of the European Union member state or member states whose legal regulations will be governing the relationship between the accommodated guest and the accommodation provider which has been established through the accommodation contract: Czech Republic;
j) information concerning the language to be used by the accommodated guest in negotiating with the accommodation provider along the contract duration and in which the contract terms and conditions and additional data will be communicated to the accommodated guests: Czech language.