Bellevue Hotel Karlov Benešov
we would hereby like to inform you about our business conditions and all relevant information regarding accommodation in our hotel:
- NOTIFICATION FOR OUR CUSTOMERS
Na Karlově 97, s.r.o. as an accommodation provider provides the accommodated guests with following information pursuant to the provisions of § 1811 and 1820 of the Act No. 89/2012 Coll., The Civil Code and pursuant to the Consumer Protection Act No. 634/1992 Coll.:
Identity and contact details of the accommodation provider: Na Karlově 97, s.r.o., reg. No: 093 96 730, registered office: Švédská 635/8, Prague, postal code 150 00, the Czech Republic, VAT CZ09396730, company is registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 335402, place of business: Bellevue Hotel Karlov Benešov, Na Karlově 97, 256 01 Benešov, the Czech Republic, electronic post address: email@example.com, firstname.lastname@example.org, phone numbers: + 420 702 196 476, + 420 603 905 621.
The main business of the accommodation provider (field of activity): provision of accommodation services.
Service description: the accommodation provider caters for accommodation and other services related to accommodation for the accommodated guests based on the conditions specified in the written accommodation contract, or in the booking confirmation.
Price of the provided services: the total price for the provided services is stated in the relevant booking confirmation. Such price does not include all taxes and fees, the city tax and the municipal fee will be added to the final price.
Payment and execution method: the accommodated guest will make all payments agreed in the accommodation contract in cash or non-cash to the bank account of the accommodation provider, the bank account number and variable symbol will be given to the accommodated guests in writing; any obligation to pay a deposit is stated in the relevant booking confirmation.
Complaints: the right from defective performance must be exercised without undue delay after the defect has been identified – at the Hotel or in writing. When making a complaint, it is necessary to state what the accommodated guest demands (discount from the price, etc.). The accommodation provider will check and handle the complaint without undue delay.
Indication of the existence, manner and conditions of out-of-court settlement of consumer complaints, including whether the supervisory authority can be contacted: the accommodated guest has the right to submit an out-of-court settlement of such a dispute to a designated subject for out-of-court settlement of consumer disputes:
The Czech Trade Inspection
Central Inspectorate - ADR Department
Štěpánská 15, 120 00 Prague 2, the Czech Republic
The Czech Trade Inspection is a supervisory authority supervising consumer protection, proceeding in accordance with the Act No. 64/1986 Coll., about the Czech Trade Inspection, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
In accordance with the provision § 1837 letter j) of the Civil Code, accommodated guests as consumers do not have the right to withdraw from the accommodation contract if the accommodation provider provides execution within the specified period.
Indication of the Member State or Member States of the European Union, whose legislation will govern the relationship between the accommodated guest and the accommodation provider established by the accommodation contract: the Czech Republic.
Information about the language in which the accommodated guest will negotiate with the accommodation provider for the duration of the accommodation contract and in which he will provide the accommodated guests with the contractual conditions and other information: the Czech language.
- PAYMENT AND CANCELLATION CONDITIONS
Advance purchase reservation: Prepayment without the possibility of refund. If cancelled, the total price of the reservation will be charged.
Best available rate: You can cancel your reservation free of charge up to 24 hours before arrival. If cancelled less than 24 hours before the date of arrival or in the case of no-show, 100 % of the price for the first night will be charged.
Charges: the price for accommodation includes only VAT in the currently valid amount and breakfast. The price does not include local fees.
Fees for extra services:
A child under 6 years stays free of charge when using existing bedding.
All children under 12 years are charged with extra fee of EUR 22 per night for extra beds.
All older children or adults are charged with extra fee of EUR 30 per night for extra beds.
Service charge: We would like to inform you that in the case of a cash payment in a foreign currency (not CZK), a service charge of 5 % will be added to your final account. All accepted payment methods are regulated in our payment terms available upon request.
In the case of electronic payment in a foreign currency (not CZK), the Hotel is entitled to charge a conversion fee equal to the bank conversion fees.
Service charge: The final bill for the services of the Villa Café restaurant includes a service fee of 8 % of the total amount.
Night service charge: In the case of extended restaurant opening hours after 10 pm due to the event, we charge CZK 1,000 for each started hour.
- CONDITIONS OF CONSENT TO THE PROCESSING OF PERSONAL DATA FOR MARKETING PURPOSES (MARKETING CONSENT)
We hereby state the conditions under which we request consent to the processing of your personal data for marketing purposes within the group operating the Bellevue Hotels, under the following conditions:
Who will be authorized to process the data based on the Consent for marketing activities?: On the basis of your Consent for marketing activities, your data may be processed by the members of the group operating Hotel Bellevue (hereinafter referred to as “Personal Data Controllers”), i.e. particularly RENTERA, a.s., Švédská 635/8, 150 00 Prague 5, CRN 274 45 992 and its subsidiaries.
Which data will be processed based on the Consent for marketing activities?: Personal Data Controllers may process your personal and other data concerning you or your company (hereinafter referred to as “Data”): name, surname, company name, contact information and e-mail address. This data is collected at different times and in different ways by the Personal Data Controllers in connection with their activities and by coming into contact with you or your company, during personal interviews, by phone, email, via interactive on-line forms and by letters.
For which purpose will the Data be processed based on the Consent for marketing activities?: The Data may be processed by the Personal Data Controllers for the purpose of product and service offerings from Personal Data Controllers and collaborating third parties, possibly also via electronic channels, further for marketing processing, analysis and profiling in order to adjust the order according to your needs or needs of your company and to increase the quality of given services and products.
How long is the duration of the Consent for marketing activities?: The data will be processed from the moment when the consent for marketing activities is given, (I) for a limited period of time and thus for 5 years or (II) until the Consent is revoked.
Your rights in accordance with the Consent: The Consent for marketing activities is given voluntarily and you have the right to withdraw it at any time. Withdrawal can be made free of charge in written form, by letter addressed to some of the Personal Data Controllers or vie an e-mail sent to email@example.com. Rejection or withdrawal of the Consent does not have any impact on execution of a given contractual relationship. At any time, you are entitled to request access to your information, which we process, in order to update, modify, correct, delete or transfer the given data. Furthermore, you have the right to ask for a restriction of the processing and to object to the processing activities. In such case, you can direct your claim to some of the Personal Data Controllers or on firstname.lastname@example.org. To protect your privacy, Personal Data Controllers take necessary steps to verify your identity before granting access or making corrections. If you believe that the Personal Data Controller is processing or could process any of your data in violation of the rules of private and personal life or in conflict with the Regulation of the European Parliament and of the Council (EU) 2016/679 from 27th April 2016 (GDPR), you have the right to request clarification and / or correction of the situation by the respective Personal Data Controller. Notwithstanding this, as a natural person, you are entitled to contact the Personal Data Protection Authority and request that it take steps to remedy any breach of the duties of the Personal Data Controller.
- INFORMATION NOTICE EET
Notification obligation of the Payer: The payer is obliged to have an information notice at the place where the registered sales normally take place, which is sufficiently visible and legible, unless the nature of the matter precludes it. The payer is obliged to place the information notice on his website on which the goods or services are offered.
The content of the information notice is:
text as follows: “According to the Law about Takings Evidence, the seller is obliged to print out a receipt for the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.”
- RULES OF ACCOMMODATION
These Rules of Accomodation are binding for all the accommodated guests (hereinafter referred to as "Guest") using accommodation and other related services of Bellevue hotel Karlov Benešov, operated by Na Karlově 97, s.r.o., with its registered office at Švédská 635/8, Prague, postal code 150 00, the Czech Republic, reg. No. 093 96 730, registered in the Commercial Register by the Municipal Court in Prague, file no. C 335402 (hereinafter referred to as the “Hotel”) and forms an integral part of the accommodation contract or other similar contract (hereinafter referred to as the “Contract”) concluded between the Hotel and the Guest. Persons accommodated or staying in the Hotel together with the Guest, whose accommodation or stay has been reported to the Hotel, are also considered to be Guests.
The Hotel provides the Guests with accommodation services and, as the case may be, also other Services to the extent and on the dates specified in the Contract and under the conditions agreed in the Contract, and furthermore under the conditions contained in these Rules of Accommodation. In the case of any conflict between the Rules of Accommodation and the Contract, the provisions contained in the Contract shall prevail.
Due to the spread of the Covid-19 coronavirus pandemic, the Hotel reserves the right to close its accommodation and, if possible, provide the Guest with adequate alternative accommodation.
The Hotel is only entitled to accommodate a properly registered Guest. To be properly registered for an accommodation, a Guest is obliged to present his/her valid ID card or passport (or other valid proof of identity) to the Hotel.
According to the provisions of § 103 letter b) Act. No. 326/1999 Coll., on the stay of foreigners in the Czech Republic and on the amendment of certain laws, as amended, the Guest - foreigner is obliged to submit a travel document, residence permit, certificate of temporary residence in the territory, residence card of a family member of a citizen of the European Union, a residence permit for foreigners or a permanent residence permit to the Hotel and fill in and sign the application form in person according to § 97 of Act no. No. 326/1999 Coll., or to sign a paper document containing data within the scope of the application form; the obligation to personally fill in and sign the application form or a documentary document containing data within the scope of the application form does not apply to Guests - foreigners under 15 years of age.
The Hotel reserves the right not to accommodate persons who refuse to present proof of identity and persons who show signs of ingestion of excessive amounts of alcohol, addictive substances or any signs of infectious disease, especially temperature, cough, without altering their other obligations to the Hotel. Due to the spread of the Covid-19 coronavirus pandemic, the Hotel reserves the right not to accommodate a Guest who refuses to submit to the Hotel's measures to limit the spread of the pandemic. In such case, the rejected person has no right to compensation for damage from the Hotel that arose in connection with the fact that he was not accommodated in the Hotel.
Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 (hereinafter referred to as “GDPR”), the Hotel, as the personal data controller, is entitled to process the Guest's personal data to the extent specified on so-called registration card, due to the performance of the accommodation contract. Furthermore, the Guest can give consent to the processing of his data for marketing purposes on the registration card. Personal data may be disclosed to third parties only to the extent necessary to fulfil the purpose of processing personal data and in accordance with the GDPR. Each Guest has the right to revoke his consent to the processing of personal data for marketing purposes, to provide information on the processing of his personal data, their updating, modification, correction, deletion or clarification, and also has the right to explanations and other actions under the GDPR, namely on the basis of a request delivered to the Hotel by post or electronically via email. Further information on the processing of personal data is available on the Hotel's website.
After identification of the Guest by the competent Hotel employee and his / her check-in, the Guest will receive the room and Hotel key (in case of non-functioning 24h reception) (hotel card) and accommodation card stating the hotel name and a room number, possibly also the name of the Guest and the length of stay. From now on, only this Guest (Guests) has (have) access to the Guest's room. The access of the Hotel staff to the Guest's room is limited only to the extent necessary for the proper fulfilment of the accommodation conditions agreed in the Contract (cleaning, necessary maintenance, removal of the emergency, etc.). To ensure maximum privacy of the Guest, it is possible to arrange restrictions on the entry of Hotel staff into the Guest's room on request, or use the DO NOT DISTURB card by hanging it on the handle of the room.
The Guest is not authorised to allow the use of the room by third parties. All equipment and facilities of the room are intended only for the Guest to use. The Guest is not allowed to let strangers into the Hotel.
The Hotel guarantees the Guests a service corresponding with its quality to the level of the hotel and to the extent and under the conditions stipulated by the Contract and Act. No. 89/2012 Coll., Civil Code, as amended.
Check-in of the Guest on the day of arrival is possible no earlier than 3 p.m. The Guest is obliged to vacate the room on the last day of accommodation and hand in the key (hotel card) no later than 10 a.m. If the Guest does not vacate the room occupied by him on the last day of accommodation and does not hand over the key (accommodation card) at the specified time, the Hotel is entitled to charge the Guest for the following day. In such case, the Hotel also has the right to compensation for the damage incurred by the Guest's delay in handing over the room, especially the accommodation costs of the guest who was to occupy the room, which the Guest did not vacate at the specified time, incl. the right to vacate the Guest's belongings from the room and store them in a safe place in order to release the room to the Guest who has booked it for the following stay.
If the Guest does not arrive until 6 p.m. on the first day of accommodation and if he does not agree individually with the Hotel within this period (by phone, via e-mail) on further steps concerning the room reservation, the Hotel is not obliged to book the relevant room for the Guest.
If the Guest requests an extension of accommodation beyond the scope originally stipulated in the Accommodation Contract, the Hotel is entitled to offer the Guest a different room than the one in which the Guest was originally accommodated for capacity reasons.
The Guest is obliged to pay for accommodation and other related services the price determined in accordance with the valid price list of the Hotel. The Hotel is entitled to request payment from the Guest for accommodation and other related services in advance.
Breakfast is served from 7 until 10:00 p.m. On the weekend from 8 until 10:00 p.m.
All rooms and interiors of the Hotel are non-smoking. For this reason, there is a strict ban on smoking and handling open flames in all interiors of the Hotel. Smoking is only allowed in the designated outdoor areas.
Dogs, cats and other animals are strictly forbidden in the Hotel.
It is not allowed to move furniture and make any changes or repairs in the rooms and other areas of the Hotel without the prior consent of the Hotel. It is also not allowed to interfere with the electrical network or other installations in the rooms and other areas of the Hotel. Guests are not allowed to use their own electrical appliances in the rooms and other areas of the Hotel, with the exception of electrical appliances used for personal hygiene of the guest (razors and massagers, hair dryers, etc.) or common charging tools for personal computers, mobile phones, cameras, etc.
When leaving the room, the Guest is obliged to close all windows and water taps in the room, turn off all devices using electrical networks, turn off the lights and lock the room.
For safety reasons, it is not allowed to leave children under the age of 10 unattended in the rooms and other areas of the Hotel.
The Guest is obliged to report all serious accidents and injuries that he experiences on the premises of the Hotel. In the case of injury of the Guest or his illness, the Hotel will provide co-operation to call for medical assistance or transport to the hospital. All medical care is paid by the Guest himself. Use of the Hotel's accommodation is only allowed to Guests, who are not bacillus carriers or who are not affected by infectious or parasitic diseases, nor have they been ordered to undergo increased medical supervision or quarantine.
For all damage caused to the Hotel by the Guest, the Guest shall responsible to the extent of the applicable legal regulations. Any damage or defect of the Hotel’s property must be reported by the Guest to the Hotel immediately upon their discovery.
The Hotel is liable for damages caused to the Guest's property according to § 2946 of Act No. 89/2012 Coll. The Guest is obliged to store all jewellery, money, and other valuables in the safe in the room, which is a space reserved for storing valuables. Other valuables are mainly jewels, securities, watches, mobile phones, computers and other similar devices. The Hotel is liable for jewellery, money, and other valuables without restriction only if they have been taken into custody by the Hotel or if the damage has been caused by actions of the Hotel staff. The right to compensation for damage must be exercised against the Hotel as soon as the Guest learns of the damage.
The Guest is obliged to adhere to the rules of good behaviour in the Hotel premises, not to bother other Guests and Hotel staff with inappropriate behaviour, to observe night rest (from 22:00 to 06:00), not to consume alcoholic beverages or drugs in the common areas of the Hotel (except reserved seats - restaurant or hotel bar, etc.) and not to damage the facilities and equipment of the Hotel. When using electrical equipment, televisions and other appliances, the Guest is obliged to be especially careful and pay increased attention to their use. Breach of any of these obligations, incl. obligations set out in Article 15 - 20 of these Rules of Accomodation is considered a breach of the Contract in a substantial way leading to the immediate termination of the Guest's stay without compensation. In such case, the Hotel has the right to charge the Guest a rate for the entire agreed length of stay and the Guest is obliged to leave the room immediately and hand over the key (hotel card). This does not exclude the right of the Hotel to compensation for damage incurred in connection with the conduct of the Guest.
The management of the Hotel and its staff wish all Guests a pleasant stay and welcome all suggestions of the Guests on how to improve the hotel operation and services provided.
These terms and conditions are prepared in Czech, English, and German language versions; in the event of a conflict between the individual language versions, the Czech version shall prevail.
These hotel terms and conditions come into force on 1 September 2022.